Privacy Policy for Sparkle Cleaning

Effective Date: April 23, 2026
Website: https://trysparkle.com

Sparkle Cleaning (“Sparkle,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains how your information is handled when you use our website, book services, or communicate with us.

This Privacy Policy is incorporated into and should be read alongside our Terms & Conditions.

1. Information We Collect

We collect information necessary to deliver our cleaning services and provide a smooth customer experience.

Personal Information

• Full name
• Email address
• Phone number
• Service and billing address
• Payment details (stored securely via third-party processors)

Communication Data

• Emails, SMS/text messages, and call records
• Customer service inquiries and support interactions
• Appointment preferences and service notes

Service-Related Information

• Property details provided for quotes and scheduling
• Access instructions (e.g., gate codes, entry methods)

Technical Data

• IP address
• Browser/device information
• Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information strictly to operate and improve our services, including:

• Scheduling, confirming, and delivering cleaning services
• Sending invoices, processing payments, and managing billing
• Communicating appointment reminders and service updates
• Providing customer support and follow-ups
• Improving our operations, service quality, and customer experience
• Maintaining internal records and complying with legal obligations

In alignment with our Terms & Conditions, all communication is handled through official Sparkle channels to protect both clients and staff. (Sparkle Cleaning Services)

3. SMS/Text Messaging Policy

Sparkle uses SMS messaging in compliance with industry standards and JustCall requirements.

Consent to Receive Messages

By providing your phone number, you consent to receive SMS/text messages from Sparkle related to:

• Appointment reminders and confirmations
• Service updates and scheduling changes
• Customer support and follow-ups

Consent to receive SMS messages is not a condition of purchase.

Message Frequency

Message frequency varies depending on your interaction with our services.

Opt-Out Instructions

You may opt out at any time by:

• Replying STOP to any text message

Once opted out, you will no longer receive SMS communications unless you opt back in.

Help

Reply HELP or contact us via our website for assistance.

No Sharing of Mobile Information

We respect your privacy:

• Your mobile information will NOT be shared or sold to third parties under any circumstances. (Sparkle Cleaning Services)

4. Data Sharing and Third Parties

Sparkle does not sell or rent your personal data.

We only share information when necessary to operate our business, such as with:

• Payment processors
• CRM and scheduling systems
• Communication platforms (e.g., JustCall)

These third parties are contractually obligated to:

• Use your data only for service-related purposes
• Protect and safeguard your information

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from:

• Unauthorized access
• Loss, misuse, or disclosure

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to:

• Deliver services
• Maintain accurate records
• Comply with legal and financial obligations

After this period, data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for communications

To exercise your rights, please contact us directly.

8. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve functionality and performance
• Understand user behavior and traffic patterns

You can control or disable cookies through your browser settings.

9. Third-Party Links

Our website may include links to third-party websites. Sparkle is not responsible for the privacy practices or content of those external sites.

10. Communication Policy Alignment

In accordance with our Terms & Conditions:

• All communication between clients and Sparkle team members must go through official company channels
• Direct contact with staff outside of approved communication methods is not permitted

This policy helps protect your personal data and ensures consistent service quality. (Sparkle Cleaning Services)

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Sparkle Cleaning

Website: https://trysparkle.com/

Email: hello@trysparkle.com

13. Accessibility

This Privacy Policy is publicly available, clearly written, and accessible to all users via our website to ensure transparency and compliance.

By using our services, you acknowledge that you have read and agree to this Privacy Policy.