Frequently Asked Questions
Do you offer different cleaning packages and costs?
Yes, we have various cleaning packages. Whether you want a one time clean or a recurring cleaning service, we have the right package for you!
How can I know my cleaning team will do a good job?
Here at Sparkle, we have a systematic cleaning process. Every cleaner goes through the same rigorous training ensuring you receive a consistent and quality service each and every cleaning!
What do I need to do before you come to my home?
Please be sure to remove clothes and clutter from the floor or from the surfaces that will be cleaned. Each of our teams bring their own cleaning supplies and equipment. They will thoroughly clean your home based on the cleaning package you choose.
What is the cancellation policy?
We get it, sometimes things come up. However, our cleaners are paid per job and depend on that income to make a living. Please email hello@trysparkle.com or call/text (941) 200-0860 as soon as you know you will be rescheduling or canceling. In order to try to be fair to everyone involved, we have adopted the following cancellation policy: Reschedule/Cancel prior to 48 hours before arrival: If the request is received more than 48 hours before the beginning of your arrival window, we will do our best to get you rescheduled at a time that is convenient for you at no additional charge. Reschedule/Cancel within 48 hours of arrival: If the request is received within 48 hours of the beginning of your arrival window, a cancellation fee of $50 will be charged to the card on file. This charge also applies if the cleaners are unable to access the property.
Who’s cleaning my home?
We work exclusively with proven, professional cleaners. If we’re not comfortable with them in our own home, we will not hire them. Back ground checks are performed on all cleaners. We believe that our rigorous vetting process is the most important aspect to providing the highest-quality cleaners to our clients. We wouldn’t settle for anything less, and neither should you!
Do I need to have supplies?
We bring all the cleaning supplies and equipment needed to clean your home except for toilet brushes.
Do I need to be home?
It’s up to you! About half of our clients are home, and the other half are not home. Don’t worry though, if you are not home you will know we will receive notifications when we arrive and leave your space.
Are pets okay on jobs?
We love pets! We do advise clients to crate their animals while we are in your home to reduce the likelihood of them escaping when we enter and leave your home.
